Vonage Contact Center (formerly Vonage CX Cloud Express) focuses on both the service and experience for the customer, as well as the employee. During this webinar, we'll discuss the link between customer and employee experience.
In this webinar, you’ll learn:
What makes Vonage Contact Center a complete contact center solution
How web-based administration can fulfill the need for a better customer and employee experience
Reporting features that will improve contact center control over the customer and agent experience