“Being able to understand the tone and emotion in a conversation is a really nice feature, and Vonage’s solution brings in the metadata and analytics that allow contact centre teams to take action on those insights.”
Dave Michels, Principal Analyst, TalkingPointz
Perfect new approaches in no timeBecome a market leader through continuous improvement.
- Effortless call analysis lets you monitor, identify and optimise
- Find best practices quickly with intelligent call categorisation, minus random call sampling
Stay on top of complianceFind issues before they become a problem.
- All calls are automatically transcribed and analysed
- Quickly identify and correct concerns
Distill the science of salesIdentify and share what makes your best salespeople excel.
- Conversation Analyzer breaks down call content into categories and displays graphically
- Quickly uncover, understand and act on the details that drive performance
Deliver award-winning serviceFollow the lead of your best service providers to better connect with customers.
- Accessible graphic displays help dissect insights
- Share skills with team easily to make every conversation count and elevate support levels
Conversation Analyzer features
Deliver award-winning service
Follow the lead of your best service providers to better connect with customers.