Conversation Analyzer is Vonage's speech analytics solution. Designed to work with Sales or Service Cloud, it transcribes and analyzes your phone calls to uncover hidden insights.
For service organizations:
Quality Management – Instead of pouring through hundreds or thousands of calls, Conversation Analyzer gives your QM team a shortcut for identifying and reviewing calls that may need remediation.
Compliance - Conversation Analyzer will help you to identify when agents aren’t adhering to your business policies, allowing you to take immediate corrective action.
Customer Experience - Conversation Analyzer helps you understand how well your agents communicate with customers, enabling you to uncover areas for improvement.
For sales organizations:
Clone Your Top Reps - Understand how your top performers hit their goals, then replicate that behavior by rolling-out best practices to the rest of your team.
Improve Coaching – Sales managers can’t listen to every call. Conversation Analyzer lets them quickly review calls and identify reps that may need some additional training.
Make Sure Your Reps Are Following Your Sales Process – Whether it’s asking a key question or mentioning a new promotion, Conversation Analyzer helps you ensure that your reps are following your sales process.