Nothing’s more frustrating to a customer than not being heard. So why make your customers repeat themselves every time they reach out? During this webinar, you'll hear from our experts on how Omni-Channel can transform your business.
In this webinar, you’ll learn
How to deliver a consistent customer experience across all Salesforce digital channels and your contact center voice channels.
How you can route all your channel interactions in an integrated and unified manner - empowering your digital and voice agents.
How to manage KPIs across all customer interaction channels