Latest G2 Report Names Vonage Leader in Customer and Employee Experience
G2's Fall 2019 Business Software and Services Reviews report — a comparative rating of communications companies' ease of use, quality of support, and other key satisfaction metrics — underscores the importance of enabling communication, collaboration, and productivity that empowers employees and satisfies customers. Doing so can improve ROI, lower strain on IT resources, and reduce customer churn, after all.
That's why we're proud that G2 named Vonage a leader in user satisfaction and engagement. As the G2 report shows, Vonage doesn't just meet customer and employee expectations — it exceeds them.
Why the G2 Report Matters for Businesses Everywhere — and Everywhere in Business
G2's vote of confidence matters because implementing communications tools that make life easier for everyone is no small feat.
G2's Small Business Grid Report shows that employees and customers find immense value in the Vonage tools they use daily: 91% are satisfied with the ease of use and setup, 90% are satisfied with the ease of platform administration, and 92% are satisfied with the ease of doing business with Vonage.
When one considers all the ways a company's relationship with its tech vendors can sour (even if it's happy with the product itself), these figures stand out even more. Rather than dealing with billing problems, technical resolution issues, or other snags, 93% of users say the Vonage platform meets all of their requirements. The data's cross-department outlook further speaks to the impressiveness of these stats. Vonage communications tools exceed the expectations employees and other end users demand from their solutions.
That's why Vonage's 93% customer relationship rating far exceeds G2's category average of 78%, and why the company and its unified communications offerings boast a 4.4 out of 5-star average on the same site's rankings: Its products pay attention to getting the things that matter right.
If handled as point solutions to communications problems, many tools can cause more pain than prosperity for organizations. With a cloud-based UCaaS platform, though, one solution solves countless problems, making employees more productive, streamlining workflows, and improving the customer experience. And in today's market, customer experience is critical; customers expect quick, efficient service — and communication is key to providing this level of high-quality experience.
In the end, that's why Vonage's 93% customer relationship rating far exceeds G2's category average of 78%, and why the company and its unified communications offerings boast a 4.4 out of 5-star average on the same site's rankings: Its products pay attention to getting the things that matter right, sparing frontliners, C-suiters, and everyone else from the misery an inefficient communications tool can bring.
Putting It All in Perspective
Let's talk about the reasons the numbers from the G2 report matter. As one CIO piece puts it, millennials are the "largest generation currently in the U.S. workforce" and are especially sensitive to the scourge of bad software. As the first true generation of digital natives, they are less inclined to view consumer-quality products as a luxury in the workplace and more as a necessity. Communications tools and the tech behind them are the foundation of this necessity, and Vonage provides that and more.
Imagine an office graced with communications tools that integrate with all the other systems its workforce relies on. The right tools provide productivity and turnover benefits: Top talent isn't inclined to work for an organization where they have to butt heads with communications software all day. A comprehensive cloud-based UCaaS solution makes retaining great talent that much easier.
These are the kinds of benefits Vonage has to offer — and that's on top of the many other things unified communications solutions can do, from enabling remote work to powering scalable contact centers. Knowing there's a market leader out there that knows how to exceed your customer and employee expectations makes choosing your cloud provider easy.
Ready to make the leap to a customer- and employee-focused UCaaS experience? Reach out to Vonage for a free demo, and see what you've been missing!